Policies
Return & Refund Policy
At LORAIRÉ, customer satisfaction is important to us. Due to the hygienic nature of our personal care products, all sales are final, and we do not accept returns or exchanges for products that have been delivered.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for: opened or used products; products purchased by mistake; items that are no longer wanted; and change-of-mind purchases.
Damaged, Defective, or Incorrect Items
If your order arrives damaged during shipping, defective upon arrival, or you receive the wrong item, please contact us within 7 days of delivery through one of our social media pages. To help us resolve the issue quickly, please include your order number, a description of the issue, and clear photos of the product and packaging. If your claim is approved, we will provide a replacement, store credit, or refund at our discretion.
Contact Us
For any questions regarding your order, please contact us by email at hello@loraire.com. LORAIRÉ reserves the right to deny claims that do not meet the requirements outlined in this policy.
Last Updated: August 6, 2026