Policies
Terms of Service
These Terms of Service govern your access to and use of the LORAIRÉ website, products, and services. By visiting loraire.com, creating an account, or making a purchase, you agree to these terms. Please read them carefully. If you do not agree, please do not use our website.
Acceptance of Terms
By accessing or using the LORAIRÉ website, mobile experience, or any related services, you agree to be bound by these Terms of Service, our Privacy Policy, and all other policies or guidelines referenced herein. These terms form a legally binding agreement between you and LORAIRÉ. We reserve the right to update or modify these terms at any time, and your continued use of the website after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page regularly. If you are using the website on behalf of a business or other entity, you represent that you have authority to bind that entity to these terms.
Eligibility to Use the Website
To use our website and make purchases, you must be at least eighteen years of age or the age of legal majority in your jurisdiction, whichever is greater. By creating an account or placing an order, you represent and warrant that you meet this eligibility requirement and that all information you provide to us is accurate, complete, and current. If you are under the required age, you may use the website only with the involvement and consent of a parent or legal guardian who agrees to these terms on your behalf. LORAIRÉ reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including where we believe eligibility requirements are not met.
Products and Product Availability
All products available on the LORAIRÉ website are subject to availability. We make reasonable efforts to display accurate product descriptions, ingredients, images, pricing, and availability information. However, we do not guarantee that product descriptions, photographs, or other content on the website are entirely accurate, complete, reliable, current, or error-free. Product colors and finishes may appear differently depending on your device or screen settings. In the event a product is unavailable after you place an order, we will notify you promptly and issue a full refund for that item or provide store credit, as appropriate. We reserve the right to limit quantities, discontinue products, or modify product offerings at any time without prior notice.
Pricing and Payment
All prices displayed on the LORAIRÉ website are in United States Dollars unless otherwise indicated and are exclusive of applicable taxes and shipping charges, which will be calculated and displayed at checkout before you complete your purchase. We reserve the right to change prices at any time and to correct pricing errors that may inadvertently occur. Payment must be made through the secure payment options available on our Shopify checkout, which may include credit card, debit card, Shop Pay, Apple Pay, Google Pay, PayPal, or other supported methods. By providing payment information, you represent that you are authorized to use the designated payment method and authorize us to charge the total amount of your order, including taxes and shipping, to that method. If your payment cannot be verified, is invalid, or is declined, your order may be cancelled or delayed.
Orders and Order Acceptance
When you place an order through the LORAIRÉ website, you are making an offer to purchase the selected products subject to these terms. Receipt of an order confirmation or payment authorization does not constitute our acceptance of your order. We reserve the right to accept or decline any order, or any part of an order, for any reason, including product availability, errors in product or pricing information, suspected fraud, or inability to verify payment. Order acceptance occurs when the products are shipped. If we cancel all or part of your order after payment has been processed, we will issue a refund to the original payment method. You may not change or cancel an order once it has been submitted; however, you may contact our customer care team and we will accommodate your request if possible before the order has been prepared for shipment.
Shipping and Delivery
LORAIRÉ ships orders to addresses within the United States and, where available, select international destinations. Shipping options, costs, and estimated delivery timeframes are presented at checkout and depend on your selected delivery method, destination, and order weight. Delivery estimates are not guaranteed and begin on the date the order is shipped, not the date the order is placed. We are not responsible for delays caused by carriers, weather, customs processing, or other circumstances outside our reasonable control. Once your order ships, you will receive a confirmation email with tracking information. Risk of loss and title for products pass to you upon delivery to the carrier. Please inspect your package promptly upon receipt and contact us immediately if items are damaged or missing.
Returns and Refunds
We want you to be satisfied with your LORAIRÉ purchase. If you are not completely satisfied, you may return most unopened, unused, and undamaged products within thirty days of delivery for a refund or exchange, subject to the terms of our Return Policy. Items that have been opened, used, damaged after delivery, or marked as final sale are not eligible for return unless defective or damaged upon arrival. To initiate a return, please contact our customer care team or follow the return instructions provided with your order. Refunds are typically processed to the original payment method within seven to ten business days after we receive and inspect the returned items. Shipping charges on the original order are not refundable unless the return is due to our error or a defective product. We reserve the right to refuse returns that do not meet our policy requirements.
Promotions and Discount Codes
From time to time, LORAIRÉ may offer promotional pricing, discount codes, free gifts, or other special offers. These promotions are subject to the specific terms and conditions published at the time of the offer, including expiration dates, minimum purchase requirements, product exclusions, and usage limits. Unless otherwise stated, discount codes may not be combined with other offers, may not be applied to gift cards, and may not be redeemed for cash. We reserve the right to modify or cancel any promotion at any time without notice. If a discount code is applied to an order that is later returned, the refund will reflect the discounted amount paid, and any promotional gift or sample must also be returned or its value may be deducted from the refund.
Customer Accounts
You may create a customer account on the LORAIRÉ website to access order history, save shipping addresses, manage preferences, and enjoy faster checkout. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or suspected security breach. LORAIRÉ is not liable for any loss or damage arising from your failure to safeguard your account information. We reserve the right to suspend, disable, or terminate accounts that violate these terms, appear fraudulent, or remain inactive for an extended period. Your account information is handled in accordance with our Privacy Policy.
Intellectual Property
All content on the LORAIRÉ website, including but not limited to text, graphics, logos, images, photographs, product descriptions, videos, software, and the overall design and layout, is the property of LORAIRÉ or its licensors and is protected by copyright, trademark, and other intellectual property laws. The LORAIRÉ name, logo, and associated branding are trademarks owned by LORAIRÉ. You may not reproduce, distribute, modify, display, perform, create derivative works from, or otherwise exploit any content on this website without our prior written permission. You may use the website and its content solely for personal, non-commercial shopping purposes. Any unauthorized use of our intellectual property is strictly prohibited and may result in legal action.
User Conduct
By using the LORAIRÉ website, you agree not to engage in any conduct that is unlawful, fraudulent, harassing, abusive, or otherwise harmful. You may not use the website to transmit viruses, malware, or other harmful code; interfere with the security or proper functioning of the website; attempt to gain unauthorized access to our systems or other users' accounts; scrape or harvest data; submit false or misleading information; or impersonate any person or entity. You may not use bots, spiders, or other automated means to access the website for any purpose without our express written permission. We reserve the right to investigate and take appropriate legal action against anyone who violates these rules, including reporting violations to law enforcement authorities.
Limitation of Liability
To the fullest extent permitted by applicable law, LORAIRÉ and its affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising out of or relating to your use of or inability to use the website, products, or services, even if advised of the possibility of such damages. Our total liability to you for any claims arising from or relating to these terms or your purchase shall not exceed the total amount you paid for the specific products giving rise to the liability. Nothing in these terms limits or excludes liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.
Disclaimer of Warranties
The LORAIRÉ website and all products and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, except as expressly provided in our Return Policy or required by law. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title. We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Product descriptions and ingredient lists are provided for informational purposes and are not intended to diagnose, treat, cure, or prevent any disease or condition. If you have sensitive skin or allergies, please consult a healthcare professional before using new beauty products and perform a patch test as directed.
Indemnification
You agree to indemnify, defend, and hold harmless LORAIRÉ and its affiliates, officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or relating to your use of the website, your violation of these terms, your violation of any rights of another person or entity, or any content you submit to the website. This indemnification obligation survives the termination of these Terms of Service and your use of the website.
Privacy
Your privacy is important to us. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit the LORAIRÉ website, create an account, or make a purchase. By using our website, you consent to the practices described in our Privacy Policy. We use Shopify and other trusted service providers to process transactions, fulfill orders, and communicate with you. These providers are contractually obligated to handle your information securely and only for the purposes we authorize. If you have any questions about how we handle your data, please contact us or review our Privacy Policy.
Governing Law
These Terms of Service and any disputes arising out of or relating to your use of the LORAIRÉ website, products, or services shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any legal action or proceeding arising under these terms shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction and venue of such courts. You agree that any claim you bring against LORAIRÉ must be commenced within one year after the claim accrues. If any provision of these terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Changes to These Terms
LORAIRÉ reserves the right to update, modify, or replace these Terms of Service at any time and for any reason, including changes in our business practices, legal requirements, or industry standards. When we make material changes, we will post the updated terms on this page with a revised “Last Updated” date. We may also notify you by email or through a prominent notice on the website. Your continued access to or use of the website after the effective date of any revised terms constitutes your acceptance of those changes. If you do not agree to the revised terms, you must stop using the website and close your account.
Contact Information
If you have any questions, concerns, or comments about these Terms of Service, or if you need assistance with an order or account, please contact us through the Contact page on our website. You may also reach us via direct message on Instagram or TikTok at @loraire.ee. We aim to respond to customer inquiries within twenty-four hours during business days. For legal notices, please send correspondence to the address listed on our Contact page or as otherwise provided by our customer care team.
Last Updated: August 4, 2026